Rider Care Manger (finance and QC)

Sheraton, Egypt

Job purpose:

Manage the rider’s financial cycle and follow on their payroll release in addition to daily follow up on their KPI’s, attendance and clearance process.

Duties and responsibilities:

  • Maintains payroll information by designing systems; directing the collection, calculation, and entering of data.
  • Provides payroll information by answering questions and requests.
  • Managing the rider’s day-to-day financial issues & Running expense claim, loans request and follow up on the rejected invoices.
  • Review the CS tickets and apply needed actions/penalties.
  • Manage the clearance procedures of the riders.
  • Manage the QC and rider finance team members.
  • Set KPI’s for the Rider Care team and monitor it.
  • Completes operational requirements by scheduling and assigning employees; following up on work results.
  • Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
  • Coordinate with Supply team regarding the new riders accusation and registration process
  • Coordinate with the operation manager regarding any financial issues which may occur with the riders


  • Degree Qualification in Accounting Or Finance.
  • 5+ Years experience preferred within the logistics field.
  • Ability to develop new ideas and influence business decisions.
  • IT literate with strong Microsoft Excel skills.
  • Excellent oral and written communication skills in English.
  • Great interpersonal skills and the ability to work with different types of people.
  • Positive attitude and willingness to learn.
  • Good analytical and modeling skills.
  • Ability to travel to Saudi Arabia.

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